All balloons bought and paid for by 13:00hrs (1:00pm) will be sent the same day. Balloons bought and paid for after this time will be despatched the following day!!

1. Nothing contained within these terms affects your statutory rights as a consumer.

2. Dewhurst's Gifts & Celebration Balloons cannot be held responsible for incorrect information supplied by the customer. Incorrect address details can delay delivery and Dewhurst's Gifts & Celebration Balloons cannot be held responsible. We are unable to delivery outside mainland UK.

3. Claims for balloons that are delivered damaged must be reported within seven days of delivery date.

4. By virtue of the Distance Selling Regulations once the goods have been despatched we are exempt from giving cancellation rights as the goods we are providing are perishable.

5. We reserve the right to substitute your balloon with a similar choice if on the very rare occasion your chosen balloon is out of stock. Where time allows before despatch we will contact you to give you the option of cancelling the order or accepting the substituted goods.

6. Item included as "Free" are given whilst stocks last. We reserve the right to substitute the item for one of a similar nature or a similar choice.

7. The average flying time for a helium filled foil balloon is 6-8 days, and in many cases longer, customers should note that Royal Mail may store parcels in cold temperatures causing helium to deflate, however when placed back into a warm environment the helium rapidly expands again.

8. Once the delivery has been signed for at the given address it is no longer the responsibility of Dewhurst's Gifts & Celebration Balloons. Refunds cannot be given if the balloon is not passed on to the named recipient.

9. If for any reason Dewhurst's Gifts & Celebration Balloons is unable to fulfil its delivery promise a full refund will be given. Dewhurst's Gifts & Celebration Balloons cannot be held liable for any consequences or costs further than that of the full amount paid for the balloons.

10. By submission of the order the customer accepts these terms and conditions and agrees to pay Dewhurst's Gifts & Celebration Balloons in full before the goods are dispatched. See "Check Out" for payment options.

If you cannot find the answer to your question:
email: info@celebration-balloons.co.uk
Telephone: 01772 861190
Dewhurst's Gifts & Celebration Balloons, 859 Whittingham Lane, Goosnargh, Preston. PR3 2AU